Frequently Asked Questions
Frequently Asked Questions
Return & Refund
Refund Policy
Production Flow
Production Technics

Frequently Asked Questions

How to maintain basketball jerseys

Basketball jersey cleaning method:1. Since the jersey numbers are all embroidered, you must pay attention to the washing method when cleaning.2. Do not rub too much clothes when you wash your hands to avoid cracking the embroidery number and name. Try to wash your hands with laundry detergent and cold water. The water temperature should not be too high, too high will cause the jersey to shrink. Generally do not wash the jersey with a washing machine.3, to air dry, do not wet the jersey, do not sun exposure.4. It is recommended to use a hanger to hang on the wall or in the closet when storing.

How do I know what fabric is best for my sport?

As you know our fabric range is extensive. Kawasaki Sportswear offers you the greatest variety of fabrics at the best possible quality; however what fabric is good for netball may not be a good fabric for playing hockey. We do offer an insight into our fabric range in our brochure where we describe the composites of our fabric and give a general description of their optimal uses. If you are still not sure on which fabrics are best suited to the use and style of your sport, let us offer our expertise in the matter and query our sales team at

How do I know what my size is ?

Kawasaki offer a general size guide, describing the measurements of sizes for our mens, womens and child leisurewear ranges as well as our mens rugby shirt range. You are also able to arrange a meeting with your regional sales representative in which he can demonstrate to you Kawasaki’s sizing range for the style of garments that you are looking for.

Can we order top ups on our orders, if we need another 2 or 3?

Bespoke garments require a minimum order of 10 items per style. We are able to offer 1 or 2 garments at sample prices (3 x normal amount). As soon as you have approved your order we send your order details to our factory to be produced. Unfortunately we are unable to accept any changes or additions to your order, once approval has been received and the order has been sent to the factory. That includes any amendments in quantity, design and fabrics.

What are your lead times?

Our lead times are 48 hours for stock product, 3-5 days for customised stock product and 2 weeks for custom made teamwear. These lead times start when the order approval has been received by our Sales staff.*Leadtimes will reduce and fluctuate depending on the time of year and demand. For further information relating to our lead times, please refer to our Delivery Options page.

Do you have samples of fabrics

We do offer quite an extensive range of fabrics and styles to choose from for our custom made and stock products. If you are looking for a generic sample, our sales representatives are more than happy to demonstrate to you the range that Samurai Sportswear can offer you for your garments. If you are looking for a specific sample of what your garment will look like, we are happy to do this for you however this will have to be done with a sample surcharge.

Can I buy online?

Kawasaki Sportswear does offer an Online Shop(aliexpress shop or Amazon shop) for stock products, replica shirts and Samurai International sports garments.For custom made items, you can use our online kit designer to see the options we provide however we do recommend speaking to one of our sales staff so that we can provide the exact specifications you need to look impressive on and off the pitch..

What are your minimum order quantities (MOQ)?

For our stock products there are no minimum order quantities. You can order as much or as little as you need. For custom made items however our minimum order quantities vary for each style and spec of product for different sports. As a general rule though, most custom made items have a minimum order of 10 items per style. Feel free to E-mail or call your sales representative to find out the minimum quantities of custom made garments for your sport.

What is a DST(digital embroidery) file?

To create your embroidered logo we require a DST file,which enables us to embroider your logo onto your chosen garment. If you have never had your logo embroidered, we can create a DST file for your approval for a fee. If you are able to provide a DST file, you will also need to supply the colour run which details the running order of the colours used in your logo. Correct thread references are also required.

What if I don't use Pantone /Madeira colours on my design

If you are unable to provide Samurai with Pantone or Maderia codes for your logo or sublimated design’s colours, we will work to create as close a colour match as possible for your approval.

What is vector file

Vector graphics use geometric primitives such as points, lines, curves and shapes or polygons which are all based on mathematical equations to represent images in computer graphics.Unlike JPEG, TIFF or PSD files which are made using pixels, a vector image will never lose quality when you change its size or zoom in or out of it. For this reason, we will need your image to be a vector file if we are using your image for the purpose of sublimation and printing as they always produce the best quality finish possible.

What file format is needed for the artwork on garments

Kawasaki Sportswear always aims to produce the highest quality products possible, in order to achieve this it is essential that we receive the correct high quality vectorised artwork in one of the following (Adobe Illustrator): This is a vector based file created in Adobe Illustrator. This is the preferred format for all decoration and will produce the highest quality finish..eps (Encapsulated Post Script): A true EPS will be a vector based file and can therefore be used in the same way as an Adobe illustrator file to produce a high quality finish..pdf (portable document file): A high resolution PDF file is acceptable as long as the original file was created in Adobe Illustrator.

What's your relationship with Kawasaki?

We are the company belongs to Kawasaki Group , Kawasaki Group is a enterprise more than 100-year history